Nestlé Reviews
(Rated by 11 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.7
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.4
- Customer Service4.6
- Return Policy5.0
- Good Value4.4
- Price & Quality4.6
Recent Customer Reviews (11)
William Coleman
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Latasha Le
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Lester Hyder
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Mimir Winther
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Ryan Kim
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Jeoffroi Thériault
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Zara Stenhouse
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Swen Sankt
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Quirico Longo
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Michael Newton
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Payment Methods
Accepted Payment Options:
Prices for items on Nestle.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Nestlé credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Nestlé Pros & Cons
Pros
1
Quality Products: Some customers appreciate the taste and quality of Nestlé's products, such as Nan Comfort baby formula and Milo beverage.
2
Convenience: Nestlé offers a wide range of products that are easy to prepare and helpful for quick snacks and breakfasts.
3
Employee Benefits: Employees may benefit from savings plans, insurances, loans, and discounted or free Nestlé products.
4
Cultural Diversity: The company is described as multicultural with a nice office environment.
CONS
1
Customer Dissatisfaction: Nestlé has a low rating of 2.5 stars from 24 reviews, indicating general dissatisfaction with their purchases.
2
Misleading Marketing: Some customers feel misled by product sizes, such as the King Size Strawberry shortcake ice cream bar being the same size as a regular bar.
3
Quality Decline: Some users report a decline in quality and taste after Nestlé acquires other companies, such as Garden of Life and Perugina chocolates.
4
Supply Chain Issues: There have been allegations of supply chain abuses, including the use of forced labor in cocoa plantations and seafood caught using forced labor.
5
Customer Service Issues: Some customers have experienced poor customer service, including difficulty in canceling orders and unresponsive customer support.
Nestlé Features and Benefits
Features
Price Skimming
Charges high prices initially for products like Nescafe coffee, then lowers them over time to target a broader audience.
Inexpensive Pricing
Offers fair prices for mass market products like Maggi noodles, making them more affordable.
Bundle Pricing
Bundles products like coffee and creamer, which are cheaper when bought together for better value.
Penetration Pricing
Introduces new products like Maggi flavors at lower prices to attract more customers and gain market share.
Psychological Pricing
Sets prices like £8.99 instead of £9 to create positive psychological impact and encourage purchase.
Stock Keeping Units (SKUs)
Offers different sizes of packs for products like cereals to cater to various consumer segments and prevent customer loss.
Discounts
Provides discounts in retail stores, such as 5% or 10% off bundled products.
Brand Portfolio
Showcases over 2000 brands in 7 categories, including 31 billionaire brands like Nespresso, KitKat, and Purina ONE, meeting consumer needs in every phase of life.
Global Presence
Products sold in 188 countries, 340 factories in 76 countries, working with over 500,000 farmers worldwide.
Workforce Diversity
270,000 employees with significant management positions held by local employees and women.
Innovation
Annual CHF 1.7 billion investment in R&D, over 4100 R&D employees, 23 R&D locations worldwide.
Sustainability
Goals for net zero by 2050, reduction of GHG emissions, high percentage of renewable electricity at manufacturing sites.
History
Over 150 years of expertise in nutrition, health, and wellness.
Employee Benefits & Perks
Promotes healthy lifestyle and culture of respect for oneself, others, diversity, and the future.
Inspection Rights
Allows buyers to inspect products upon receipt and reject defective, damaged, short-shipped, or contaminated items for return or credit.
100% Credit for Claims
Provides full credit for shortages, damage, or other returns if criteria are met and exclusions do not apply.
80% Credit for Damaged Returns
Offers 80% credit for damaged or short-dated returns after three business days.
30-Day Nutrition Store Returns
Full refund within 30 days for unopened, unused products in original packaging.
Quality Products
High taste and quality in products like Nan Comfort baby formula and Milo beverage.
Convenience
Easy-to-prepare products for quick snacks and breakfasts.
Employee Benefits
Savings plans, insurances, loans, and discounted or free Nestlé products.
Cultural Diversity
Multicultural environment with nice office setting.